Return and Exchange Policy
Rules for return and exchange of goods on the website newbalance.pl.ua
We strive to make your shopping experience on newbalance.pl.ua as pleasant as possible. If the product does not meet your expectations, we offer the possibility of return or exchange in accordance with our rules.
1. Conditions for return and exchange of goods
Return or exchange of goods is possible within 14 days from the date of receipt of the goods.
The product must be returned in its original packaging, without signs of use and with all tags attached.
Exchange or return of goods is possible only on condition that they have not been used and do not have defects resulting from improper use.
2. Return process
To return the product, you must contact our support service using the contact information on the website.
Please provide your order number, reason for return and desired return option (refund or exchange for another item).
After confirmation by our managers, you will receive instructions for returning the goods.
3. Refunds
The funds for the product will be returned to your account after the product has been checked. The refund process may take up to 7 business days.
Shipping costs are not refundable when returning goods.
4. Exchange of goods
Exchange of goods for another is possible if the goods are available in stock.
If the item is exchanged for a cheaper one, the difference in price will be returned to your account.
In case of exchange for a more expensive product, the additional payment must be made to the store account.
5. Exceptions
Items that are made to order or have individual packaging cannot be returned or exchanged.
Return or exchange of reduced-price goods (promotional goods) is possible only in accordance with the law.
We always recommend that you read our rules before making a purchase to ensure maximum comfort and safety during your shopping experience. If you have any questions, do not hesitate to contact our support team.
Your comfort and pleasure are our top priorities!